What is covered under Haval H9 manufacturer car warranty?
The Haval H9 has proven to be a worthy competitor to its German and Japanese counterparts in the luxury seven seater category but what about manufacturer warranties? We delved deep into the paperwork to find out what this Chinese upstart covers under their warranty and what you may be out of pocket for.
The new guy in town
There is no denying the massive impact that Haval has had in South Africa. They have experienced mass growth in a relatively short period. Growth which can be partially attributed to a great product line up but mostly to an aggressive customer service offering as well as robust warranty and maintenance plan. Haval offers a 5 year / 100 000km warranty, a 5 year / 60 000km service plan and 5 year / Unlimited Km road side assistance plan with every new Haval sold.
Related: Haval H9 - When luxury becomes a high-value proposition
So what does Haval's manufacturer warranty actually cover? We read through the fine print and can report the following:
Manufacturer Warranty:
- The Warranty period is 5 years or 100,000 kilometres whichever occurs first.
- Warranty begins at date of first registration whether to customer or Haval itself.
- HAVAL South Africa will repair or replace any part of the vehicle which proves defective in material or workmanship, free of any charge subject to the terms and conditions as stated in the owners manual.
- Only OEM approved dealer or service providers are qualified to do the repair or service work, and only OEM genuine parts can be used in the repair or service.
- To maximise customer satisfaction, each new HAVAL vehicle has been inspected and conditioned according to the HAVAL Motors new vehicle pre-delivery inspection (PDI) procedure.
- Warranty repairs or replacement will be made at no charge for parts or labour by authorised HAVAL dealers only.
- A reasonable time to complete the repairs or replacement must be allowed after the vehicle is delivered to the dealer.
What is NOT Covered:
- Replacement of normal wear and tear parts such as filters, coolant, spark plugs, fuses, brake pads and wiper blades which are not considered by HAVAL to be warranty items due to their consumable nature.
- Damage caused by improper or neglected regular maintenance.
- Any repairs and adjustments required because of vehicle misuse or negligence.
- Misuse and negligence.Incorrect repair, adjustment or modifications by a non-approved HAVAL repairer.
- Formal or informal competitive events, such as track or off-road racing.
- Off-road use where the vehicle is not intended or marketed for that purpose.
- Water damage caused by flooding or deep-water fording above the recommended published depth.
- Overloading - exceeding the load limits or towing limits as stated in the vehicle Owner’s Manual.
- Vehicle accident damage.
- Lack of correct care and attention as detailed in the vehicle Owner's Manual and instructions.
- Damage caused by the use of fuels, oils, lubricants, coolants or fluids which are not specified in the Owner’s Manual.
- Defects caused by fitting non- HAVAL approved parts or accessories.
- Normal noise and vibration.
- Normal wear and tear including deterioration such as discolouration of painted surfaces, trim and other surfaces.
- Scratches or surface rust caused by the use of the vehicle by the customer.
- Windscreen or glass breakage or damage caused by everyday incidents, such as stone impacts.
- Damage caused by natural events, such as fire, hailstones, flooding, gales, sandstorms, lightning or airborne fallout (chemicals, tree sap, bird and insect droppings, etc.)
What does the Road Side Assistance plan cover?
Road side assistance is provided by the AA, which covers the below items:
- Service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA’s accredited tow contractor fleet is to tow the vehicle to the closest HAVAL approved dealership to the breakdown scene.
- Change of flat tyre
- Out of fuel - Provision of fuel to a maximum of 10 litres and Jump-start
- Mobile battery replacements (Battery replacement at customers own cost, or this can be arranged on an account basis with HAVAL)
- Key lockout service
- Minor roadside running repairs
If you are still unsure of what your Haval warranty covers you can consult the owners manual or speak to your local Haval dealer.
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