Buy from dealerships you can trust
Ratings and Reviews help you make confident, informed decisions by highlighting reputable dealerships that deliver excellent customer service. When buying a vehicle, understanding who you’re buying from is just as important as the vehicle itself.
Why Ratings & Reviews matter?
Make informed decisions
Gauge each dealership's reputation and service quality before you buy.
Share your experience
Leave a review to help other buyers make confident choices.
Build trust
Highlight dealerships that value great service and customer satisfaction.
How to leave a review
Interact with a dealership
After you've contacted a dealership, you'll receive an SMS or email from AutoTrader within a day inviting you to share your feedback.
Rate the dealership
Use the star rating system (1-5) to score your overall experience.
Write your review
Share a short review about your experience, from customer service and test drives to financing and the overall buying process.
Submit your review
Once submitted, your review will be visible to the dealership, giving them the opportunity to respond.
Dealership feedback
Dealerships can reply to your review via AutoTrader, allowing them to follow up and improve their service.
How Ratings and Reviews are calculated
Our Ratings and Reviews are calculated using a combination of factors including a 1 to 5-star rating system, number of customer reviews and how recent reviews are.
What "No Recent Reviews" means
If you see "No Recent Reviews", it simply means the dealership hasn't received any recent feedback yet. Be the first to share your experience and help others make informed choices.