The Ford Puma was introduced late in 2023 and offers a Fiesta-based crossover with added practicality and ride height without compromising too much on what makes the Fiesta so much fun to drive. The range is powered by a 1.0-litre, turbocharged three-cylinder petrol engine coupled to a dual-clutch automatic gearbox. The Puma comes with a 4-year/120 000km warranty, but what does that cover? Let's investigate.
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Warranty
All Ford Puma models come with a 4-year / 120 000 km warranty. In addition to this, Ford also includes a 5-year / unlimited km corrosion warranty and 3-year / unlimited distance roadside assistance.
Service plan
Service and maintenance plans are an optional extra in the Puma range.
Covered
Customers should note that should an issue appear with their vehicle, a Ford dealership will inspect all parts suspected to be faulty or have failed on the car during regular use. Suppose those components failed due to a manufacturing defect in factory-supplied materials or factory workmanship. In that case, the repairs or replacement is covered for 100% of the labour costs and on a pro-rata adjustment basis for the component itself, should the failure occur while the product is under the warranty period, as mentioned above.
Not covered
While it might give you peace of mind that if a component fails under normal use conditions and you have adhered to the servicing schedule, you are covered for the replacement and repairs. A few components will suffer natural wear and tear, which is the vehicle owner's responsibility. These include but sometimes are not limited to:
- Damage caused by misuse or accidents.
- Damage caused by alteration or modification.
- Oil changes, tyre rotation, cleaning or polishing,
- Damaged caused by the environment. e.g. hail, lightning, industrial fallout
- Tyre wear or damage under regular operation.
- Wiper blades
- Batteries
- Shock absorbers
- Brake pads, rotors and clutches
Conclusion
Components such as tyres, shock absorbers, brake pads, and rotors will suffer the most wear and tear during your vehicle's use. These components are also manufactured by different companies that might have individual warranties on them. Thus, if any of these components fail, enquire with the manufacturing company to determine if a free replacement is warranted.
Items such as fuel and oils used in the vehicle are considered consumables and the owner's responsibility. So, every time you go to fill up your Puma, take the extra time to have an attendant check the tyre pressure, oil level, water level, and washer bottle level. Also, adhere to the service intervals, as missing a service could void certain warranties.
