Every new Citroën C3 Aircross comes with a 5 year/100 000km paintwork and manufacturer warranty, as well as 24-hour roadside assistance.
What your contractual warranty covers:
Other than the restrictions mentioned below, your vehicle's contractual warranty covers the repair or replacement, free of charge, of the parts recognised to be faulty by Citroën or its representative as well as the labour necessary to repair the vehicle. This operation may be performed using either new parts, standard exchange parts or parts in direct warranty. Automatic gearboxes can be refurbished.
In addition, if your vehicle is immobilised because of a breakdown covered by the warranty, Citroën or its representative will cover any costs of repair on the spot or of recovery of your vehicle to the nearest Citroën authorised repairer.
Work carried out under the contractual warranty does not have the effect of extending the warranty. In particular, the replacement of a part during work carried out under warranty does not extend the period of cover of the warranty.
The contractual warranty covering the replaced parts expires on the date of expiry of your vehicle's warranty unless there are contrary legal provisions. However, in case of immobilization of your vehicle equal to or greater than seven consecutive days under this Commercial Warranty and which would not be yours, Commercial Warranty will be extended accordingly.
Parts replaced under the contractual warranty become the property of Citroën.
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Exclusions
What the contractual warranty does not cover:
- Maintenance and servicing operations necessary for the correct operation of your vehicle, mentioned in the Warranty and Maintenance Record, the addition of additive and the replacement of the particle emission filter at the appropriate mileages and the replacement of consumable parts such as the oil, air, fuel or passenger compartment filters,
- Adjustments or resets (tracking, wheel balancing, front suspension, doors, etc.),
- The replacement of parts that are subject to normal wear associated with the use of the vehicle, its mileage or its geographic or climatic environment, if this replacement is not the consequence of a fault. This concern the following parts: brake pads, linings and discs, clutch, shock absorbers, wiper blades, bulbs (except xenon and led).
- Vibration and noise linked with the operation of the vehicle, deterioration such as discolouration, alteration or distortion of parts due to normal ageing,
- Damage caused by the use of fluids, parts or accessories which are not genuine or of equivalent quality, as well as the use of unsuitable or poor quality fuels and the use of any additional additive not recommended by Citroën,
- Damage caused by natural phenomena, hail, flooding, lightning, storms or other atmospheric hazards, as well as damage caused by accidents, fire or theft,
- The consequences of repairs or modifications which may have been carried out on your vehicle by companies which are not approved by the manufacturer, as well as the consequences of fitting accessories which are not approved by the latter,
- The tyres, which are guaranteed directly by their respective manufacturer. The Citroën network will be able to assist you in approaching the latter,
- Any other costs that are not specifically covered by this contractual warranty, in particular the costs incurred because of the vehicle being off the road, such as loss of enjoyment or use, etc.
- Where the work carried out is affected by improper operation of the vehicle, vehicle modification or alteration, extreme natural elements (including fire or flood), accident, neglect, abuse or damage, in all cases whether willful or otherwise.
- Where the vehicle has been used for competition, racing or records attempts.
- Wear and tear commensurate with the use and mileage of the vehicle.
- Any costs related to vehicle recovery, loss of use of any vehicle, alternate vehicle procurement, or fault diagnosis.
- Work carried out under the terms of the new vehicle contractual warranty.
- Any consequential or indirect loss or damage, or loss of profits.
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