Its all good
Haval has really taken South Africa by storm. With countless vehicles already sold and dealerships popping up all over the country on a monthly basis, it's a wonder why there are still some who have their doubts about the Chinese brand. One of the things that so many are worried about is after sales back up, and we're here to tell you that they have one of the best and most comprehensive warranty's available.
Related: Haval's affordable H2 can hang with the big boys
So what does Haval's manufacturer warranty actually cover? We read through the fine print and can report the following:
Manufacturer Warranty:
- The Warranty period is 5 years or 100,000 kilometres whichever occurs first.
- Warranty begins at date of first registration whether to customer or Haval itself.
- HAVAL South Africa will repair or replace any part of the vehicle which proves defective in material or workmanship, free of any charge subject to the terms and conditions as stated in the owners manual.
- Only OEM approved dealer or service providers are qualified to do the repair or service work, and only OEM genuine parts can be used in the repair or service.
- To maximise customer satisfaction, each new HAVAL vehicle has been inspected and conditioned according to the HAVAL Motors new vehicle pre-delivery inspection (PDI) procedure.
- Warranty repairs or replacement will be made at no charge for parts or labour by authorised HAVAL dealers only.
- A reasonable time to complete the repairs or replacement must be allowed after the vehicle is delivered to the dealer.
What is NOT Covered:
- Replacement of normal wear and tear parts such as filters, coolant, spark plugs, fuses, brake pads and wiper blades which are not considered by HAVAL to be warranty items due to their consumable nature.
- Damage caused by improper or neglected regular maintenance.
- Any repairs and adjustments required because of vehicle misuse or negligence.
- Misuse and negligence.Incorrect repair, adjustment or modifications by a non-approved HAVAL repairer.
- Formal or informal competitive events, such as track or off-road racing.
- Off-road use where the vehicle is not intended or marketed for that purpose.
- Water damage caused by flooding or deep-water fording above the recommended published depth.
- Overloading - exceeding the load limits or towing limits as stated in the vehicle Owner’s Manual.
- Vehicle accident damage.
- Lack of correct care and attention as detailed in the vehicle Owner's Manual and instructions.
- Damage caused by the use of fuels, oils, lubricants, coolants or fluids which are not specified in the Owner’s Manual.
- Defects caused by fitting non- HAVAL approved parts or accessories.
- Normal noise and vibration.
- Normal wear and tear including deterioration such as discolouration of painted surfaces, trim and other surfaces.
- Scratches or surface rust caused by the use of the vehicle by the customer.
- Windscreen or glass breakage or damage caused by everyday incidents, such as stone impacts.
- Damage caused by natural events, such as fire, hailstones, flooding, gales, sandstorms, lightning or airborne fallout (chemicals, tree sap, bird and insect droppings, etc.)
What does the Road Side Assistance plan cover?
Road side assistance is provided by the AA, which covers the below items:
- Service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA’s accredited tow contractor fleet is to tow the vehicle to the closest HAVAL approved dealership to the breakdown scene.
- Change of flat tyre
- Out of fuel - Provision of fuel to a maximum of 10 litres and Jump-start
- Mobile battery replacements (Battery replacement at customers own cost, or this can be arranged on an account basis with HAVAL)
- Key lockout service
- Minor roadside running repairs
If you are still unsure of what your Haval warranty covers you can consult the owners manual or speak to your local Haval dealer.
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