Misrepresentation of advertising of a purchased car

Question

Matthew-James

Misrepresentation of advertising of a purchased car

I recently purchased a used vehicle that was advertised by a dealer on autotrader.
After signing the paperwork and finance with the dealer and taking collection I noticed that the car did not have some of the features mentioned in the advert.

In the description written by the dealer it stated the car has 'auto wipers', 'auto lights' but after collection we noticed it did not have said features.

Moreover, In the vehicle description drop down boxes ('engine' 'technology' 'safety' etc) as on all autotrader ads, it listed the vehicle as having 6 airbags. After collection it was noticed that the car only has 2 airbags.
Due to the purchase of the car, the ad has been taken down so I am unable to approach the dealer with proof.

Does this count as misrepresentation of advertising? And if yes, what can I expect going forward? Is it worth confronting the dealer?

I still have the link to the said advert, but I am unable to access the previously listed details of the car, would autotrader be able to access the now expired ad so I can approach the dealer with proof of the false information?

Thanks.

Status: Open Dec 14, 2023 - 03:48 AM

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Answer

Tayedza

Dec 14, 2023 - 03:48 AM

Good Day,

Thank you for raising this issue with us.

Please note that Auto Trader is an honest broker between buyers and sellers which means that we in no way get involved in the purchase or sale of any vehicles ,As we are only the advertising platform and the details displayed on the website are loaded by the respective dealership. We would advise making contact with the Motoring Industry Ombudsman of South Africa as a starting point. Their contact information is listed below. Should you require any further information or assistance we will certainly assist where we can, should this be requested by the South African Police Service.

MIOSA (Motoring Industry Ombudsman of South Africa) Email:- info@miosa.co.za Tel:- 010 590 8378 Fax:- 086 6306141

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